FAQ

What does Sanctum mean?

Sanctum is an ode to your inner holy. The sacred spaces within you that are your true essence. Sanctum exists to provide products, tools, resources and services that allow you to come home to yourself, and remind you of your own power. We all hold innate wisdom and medicine within us, it’s just we don’t always know the path to access these components of inner healing and vitality. We believe that the path to expansion lies inside, accessible when we truly allow ourselves to go to those depths and connect with who we are, our own nature within and nature around us. Everything that we provide here has been a portal to access our own Inner Sanctum and we hope that you may be able to experience the same.

Our logo beautifully designed by @anakayla  is an ode to the ancient wisdom and cyclical nature within us and around us. The four circles representing the elements and cardinal directions, connected in the middle with the aether aspect, the divinity within all things and pure source, surrounded by expansive rays that remind us of our own journeys, to be open to life, expand in love and invite all that is good in the world. 

 

How should I discard my cacao packaging?

This is a great question! We love Papatuanuku just as much as you do and pride ourselves on being as sustainable as we can, consciously reducing waste where possible. This is why we have decided to partner with Ember Sustainable Packaging and provide a HOME COMPOSTABLE bag solution for your cacao. Once you’re done with your cacao, you may simply pop it in your worm farm, compost or green bin at home and trust that nature will do the rest. The inks that we use are also organic so you can be sure that you have made an eco-friendly choice in your purchase. 

We do however receive some plastics from overseas that our crystals and cacao products might come in, in commitment to Mother Earth we repurpose these and may pack ceramics/fragile items with them.  

 

Why does my cacao have white patterns through it?

You may have noticed that your cacao has flecks of white or a crumby mottled texture to it, this is because it is untempered. This beautifully marbled appearance, celebrates the natural and seasonal variations within this divine master plant. The marbling effect is caused by the uneven crystallization of cacao butter, resulting in contrasting shades and textures throughout the solid paste. While some may view this as an imperfection, its so important to know that this is completely normal and an inherent charm about untempered cacao. The absence of tempering techniques simplifies the production process, making it more accessible and less processed. Embracing these marbled patterns actually showcases the natural character and emphasises not only the quality but the beautiful vastness that is cacao. 

 

Shipping

Currently all items found on this website may only be shipped nationally. We offer FREE shipping on orders over $111 within New Zealand. Otherwise we offer $8.50 tracked courier across the islands and $11.50 tracked for Rural Addresses. This applies to physical addresses only and at this time we are unable to deliver to the Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island.

We will endeavour to book your courier within 24 hours of purchase, Monday - Friday, excluding public holidays. All purchases made on a Friday will be booked for delivery on the Monday, though we cannot guarantee these timeframes. Due to the undulating nature of delivery services, please allow 2-4 working days for delivery on all standard shipping. For rural deliveries allow 3-6 working days. Please know that we respect and value your custom so will do our very best to get orders out to you as soon as possible but know that once the parcel has been received by the courier, it is very much out of our hands. After placing your order please keep an eye out for your delivered package, we will bear the risk of loss or damage to the products until such time as they have been delivered. We cannot be responsible for theft or damage of goods by way of melting in the sun.

We value your custom so If we accept that a product was not delivered, that products delivered were spoiled or damaged when delivered, or that something was wrong with the order, where possible we will replace the affected products or issue a refund for the amount paid for the products not including shipping.